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Business Process Management

Based on the business process management (BPM) closed loop (identification, modelling, implementation and measurement phases) the student will learn about the state-of-the-art business process management and improvement. Special attention will be given to topics like model-based process improvement (BPMM, CMMI), Six Sigma, corporate performance management, total quality management (EFQM-model), business process outsourcing and challenges for BPM especially in large organisations (corporate process management and change management, BPM-Governance etc.). Case studies will be used to cover actual BPM issues and challenges in various application areas addressing organisational, human resources and IT-related aspects.

ECTS
Type
Level

6
Core Course
Intermediate

 Should be visited:
 FT: 2nd
PT: 2nd or 4th
Academic Module Coordinator
 Prof. Dr. Rainer Telesko
Lecturers
 Prof. Dr. Rainer Telesko
Pre-requisites

Fundamental knowledge of BPM principles
Overall hours
 Contact hours: 60 h
Self-Study: 120 h
Outline Content
  • Brushing up BPM essentials
  • Model-based process improvement
    • CMMI
    • BPMM
    • Model mapping and Multi-model compliance management
  • Process optimization with Six Sigma
    • Six Sigma
    • Lean Six Sigma
    • Design for Six Sigma (DFSS)
  • Process Management and Total Quality Management (TQM)
    • TQM principles
    • EFQM-Model
  • BPM hot topics
    • Business process Outsourcing
    • Enterprise Performance Management (CPM)
Teaching and Learning Methods
 The module is taught through plenary lectures and plenary/group workshops, including case studies, documentaries and presentations. In addition, students undertake guided independent study throughout. Class participation is actively encouraged.

In the plenary lectures students are required to orally present results of guided self study or repetition of previous lecture.
Indicative Learning Resources
  • Mary Beth Chrissis, Mike Konrad, Sandy Shrum: CMMI: Guidelines for Process Integration and Product Improvement (SEI Series in Software Engineering), Addison-Wesley Longman, 2nd ed., ISBN-13: 978-0321279675.
  • SixSigma: Suzanne Birkmayer et al.: six sigma toolkit - The DMAIC Cycle in 15 Steps, IFSS Institute for Six Sigma, 2008, ISBN: 978-3200011007.  
  • EFQM: Chris Hakes: The EFQM Excellence Model For Assessing Organizational Performance: A Management Guide, Van Haren Publishing, 2007, ISBN: 978-9087530273.
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