Teaching relating to training MSc in Applied Psychology

• Social media module for students on the MSc in Applied Psychology and the „Social media and online research“ (Major „Digital Change in Work and Education“). See also this video for more information.
• Psychological methods in digital innovation (2018)
• User-centered design of co-working spaces (2013)
• Developing “mobile work” personas based on an online research community (2013)
• User participation using social media/web 2.0: an analysis as part of the APS ‘flexible office’ (2011)
• Testing a new method of user participation using social media/web 2.0 (2010)

Teaching relating to continuing education

• Lecturer and Deputy Head of the CAS Usability and User Experience in practice
• Lecturer on the CAS Communication and Media Psychology (on the issue of moderating/designing online meetings and online seminars)

Research Associate and Project Head working in user-centred design

• Conducting user research and helping companies and institutions develop new products and services
• Designing and evaluating participation in processes of change and innovation
• Developing innovative methods of user research (e.g. online customer communities)

Areas of application

• ICT-based services   
• Social innovation  
• Social media and digital transformation                                          

2010–2015
Doctorate in Psychology (PhD), University of Hamburg

2002–2008
Degree in Psychology (MSc) with a focus on occupational, organisational and business psychology, University of Graz

since 2014
Service Design and Innovation

since 2009
Research Associate and Project Head working at the Institute for Research and Development of Collaborative Processes, Olten

2008–2009
Usability and user experience consultant, eye square market research institute, Berlin 

2006–2007
Freelancer in opinion research and Organisational Development, Graz

• User-centred design, usability and user experience
• Design thinking and innovation
• Social media
• Online research

Twitter
LinkedIn
Julia Klammer's bibliography

Professional affiliations:

• German Society for Online Research DGOF
• Association for Computing Machinery ACM
• Interaction Design Foundation

Klammer, J. & Anker, F.W.G. van den (2018, in print). A Platform to Connect Swiss Consumers of Fair Trade Products with Producers in Developing Countries: Needs and Motivations. Proceedings Human Computer Interaction International 2018. Springer.

Tanner, A., Klammer, J., Anker, F.W.G. van den, & de Groote, Z. (2018). Applying online user research for continuous product development – User generated content to improve the hard- and software of an induction hub.  Paper presented at the 2016 General Online Research Conference (GOR). Cologne, Germany.

Schäfer, A. & Klammer, J. (2016). Service Dominant Logic in Practice: Applying Online Customer Communities and Personas for the Creation of Service Innovations. Proceedings of the MakeLearn and TIIM Joint International Conference 2016.

Hutter, H.P., Ahlenstorf, A., Klammer, J., & Anker, F.W.G. van den (2016). Service Platform for the Exchange of Services with Developing Countries. Proceedings UNESCO Conference on Technologies for Development (“Tech4Dev”). Lausanne: EPFL, Award for Best Poster

Klammer, J., Anker, F.W.G. van den & Janneck, M. (2015). Critical Success Factors for Establishing Online User Participation in System Design: An Evaluation in Healthcare. International Journal of Social and Organizational Dynamics in IT, 4(1), 12-27.

Schäfer, A., & Klammer, J. (2015) Service Dominant Logic in Practice – Applying Online Customer Communities and Personas for Co-creation of New Services. Marketing Review St. Gallen, 32 (5), pp. 90-96.

Klammer, J. (2015). Stadtentwicklung von unten [Urban development from below]. In: Neuhaus, F., Stark, H.-J., Drilling, M. (Eds.) Atlas E-Partizipation: Demokratische Stadtentwicklung [E-participation atlas: democratic urban development]. Brugg: FHNW.

Klammer, J. & Schwarz, E. (2015). Was braucht die Schweiz? Neue Kultur der Teilnahme. [What does Switzerland need? A new culture of participation.] Surprise, 358/15, p. 29.

Anker, F.W.G van den, Klammer, J., & Schäfer, A. (2015). Co-design of train coaches for mobile work. Wirtschaftspsychologie [Business psychology], 2014-4/2015-1. 

Klammer, J., Anker, F.W.G. van den, Froehlich, J.K., & de Groote, Z. (2014). Successful community management: What drives user participation in online research communities?. Paper presented at the 2014 General Online Research Conference (GOR). Cologne, Germany.

Edinger, E.-V., Reimer, R. T.D., Klammer, J., Konrad,J., Mathez, J., Göldi, S., Papanikolaou, M., Dörhöfer,S., Pimmer, C., Van den Anker, F., Zölch, M. (2013). Doing Social Media. Social Media in Lehr- und Lernszenarien der Aus-und Weiterbildung. Einsatzkonzept. [Doing social media. Social media in learning and teaching scenarios of training and continuing education. An operational concept.]

Edinger, E.-V., Klammer, J. van der Vlies, S. (2013): Lehren und Lernen mit Wiki, Facebook, Twitter und Co.? [Learning and teaching with Wikipedia, Facebook, Twitter and Co.?] In: Education Permanente (EP) 2013/2: “Social Media”, pp. 13-15.

Klammer, J., Anker, F.W.G. van den & Janneck, M. (2011). Participatory Service Innovation in Healthcare: The Case of Video Consultation for Paraplegics. In: Proceedings of Participatory Innovation Conference, pp. 293-300.

Klammer, J. (2011). Social media for organizational participation. European Conference on Computer-Supported Cooperative Work. Workshop on socialmedia@work. Aarhus, 25 September

Anker, F.W.G. van den & Klammer, J. (2011). What will you see today? What will you do tomorrow? User Generated Content for Service Design. Touchpoint – The Journal of Service Design, 2 (3), 38-39

Anker, F.W.G. van den & Klammer, J. (2011). Blended Participatory Design: Combining social media with face-to-face methods to support user participation. Berliner Werkstatt für Mensch-Maschine Systeme 2011. [2011 Berlin workshop on human-machine systems]. 184-185.

Ryser, T., Klammer, J. & Ulbrich, S. (2011). Nexus – A social game to initiate collaborative innovation networks at conferences. Artifact presented at the Collaborative Innovation Networks (COINs) Conference, Basel, Switzerland; September 8-10. 

Klammer, J., Anker, F.W.G. van den & Janneck, M. (2010). Embedding participatory design processes into everyday work activities: the case of video consultation services for paraplegics. In: Proceedings of PDC 2010, pp. 219-222.

InVitro Diagnostics for the ageing population
Developing a digitalized and personalised point-of-care service for in-vitro-diagnosis

ICT-based service innovation

• Crowdfunding and mobile services: developing an online platform and app for market access in the organic food/fair trade sector
• Point-of-care application: developing a mobile applicator to control the level of medication following an organ transplant, KTI project
• Therapeutic drug monitoring device: market feasibility study (project with the FHNW School of Life Sciences and the FHNW School of Design, 2013-2014)
• Video consultation for treating and caring for paraplegics: use of social media for user participation to design new technology-based services (2009-2011)

Social innovation

• E-participation in urban development: project entitled “Democratic processes in urban development: evaluating innovative participation methods and tools”
  Video on Art TV about the project at the architecture degree show, Zurich
• Self-determined living in old age, project as part of the FHNW strategic initiative on the “Ageing society”

Social media and digital transformation 

• Online community management; part of the project entitled “Blended Business Coaching”, strategic initiative (2014, 2015)
• Online research community for mobile work in the project entitled “i-MOW: services and tools for integrated, mobile knowledge work”] (2012-2015)  
• Social media in learning and teaching scenarios Project website with blog (2012-2013) 
• Office 2020: trends in office work (2011-2012)