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Module description - Quality and Process Management
(Qualitäts- und Prozessmanagement)

ECTS 3.0
Level intermediate
Overview Quality and process management form a cornerstone of computer science. In this module students acquire the basics of contemporary quality and process management. The following topics are covered:

  • Basic knowledge of process management
  • Basic knowledge of quality management
  • Process management as a management system
  • Design, visualization, communication and standardization of processes
  • Application for the purposes of quality assurance
  • Process review and compliance, performance indicators and evaluations
  • Continuous improvement process

Learning Objectives The students

  • know the foundations of, prerequisites for, and success factors related to quality and process management
  • know the effects of quality assurance on products and services
  • can support customer-oriented process design, and set up and improve process-oriented management systems
  • can apply effective methods and instruments for process design and improvement in a goal-oriented manner

Previous knowledge
  • Project Management (pmC)
  • Software Development Processes (sepC)
  • English level B2 (e.g. passed module ten1)

Exam format Continuous assessment grade
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