User-/Customer-centricity: A psychological perspective on product and service design
What makes a good User/ Customer Experience (UX/CX)? Components of UX/CX
The psychology and design of everyday things
Usable, Functional and Emotional Design: The relation between Usability, Usefulness & UX
The integration of products, services and new information technologies: trends & cases (e.g. smart products, smart homes, Internet of Things, IT-based services)
Principles and practice of human-centered design
Context mapping, product specification and design prototyping
Product and service innovation, customer integration, open innovation

Product and Service Design