The FHNW Academy of Art and Design’s IT services are integrated in the IT which backs the Academy in its digital transformation. Apart from furnishing the basic technologies it offers knowledge-intensive guidance and provides innovative technologies for education, research, advanced training and service provision.
The Center is divided into three units:
The Creative Workplace is the first point of contact, providing support and advice to the Academy’s students and staff members.
The unit Innovation Technology deals with the complex infrastructures required for teaching and research at the Academy.
The Digital Matter Lab is where knowledge transfer and counselling take place. It is here where digital knowledge worlds are modelled and the sustainability concepts and research in the context of the Academy’s archival work are developed.
For this purpose the IT is not only a service provider but also a vital partner in research and implementation projects.
The unit Creative Workplace, Service Desk & Support provides the following services:
Standard workstation (see appendix A: standard workstation)
Standard workstation, non-personalized (see appendix B: standard workstation, non-personalized)
Landline phones (see appendix C: landline phones)
Mobile phone service (see appendix E: mobile phone service)
Service desk (see appendix F: service desk)
Network access (see appendix G: access to FHNW network).
Innovation Technology provides all organizational units at the Academy with a digital work environment for the use of state-of-the-art technologies.
Extended workstation (see appendix D: extended workstation)
Networks special (network infrastructures that do not comply with the standard Corporate IT catalogue)
Special services (operation FarmersWife, Digital Signage, …)
Basic services Media (special IT infrastructures which provide the basis for media productions)
Basic services Media Library (catalogue, inventory, data management, …)
Digital Archive (Infrastructures and workflows for the storage of digital matter relevant to the Academy)
Project management
Internet of Things (IoT)
Incubator’s Lab
The Digital Matter Lab offers help in basic IT problems and provides advice in aspects relating to digital design in the arts, culture, society and development. One could also call it Theory as a Service.
Counselling / Knowledge transfer (digital matter)
Technology (impact) assessment
Digital knowledge worlds
Digital storage
The IT supports digital, hybrid and distance learning from an informatics perspective. For this it offers:
Introduction and training to FHNW tools for digital, hybrid and distance teaching (video conferencing), streaming infrastructures
support for the conception of hybrid teaching and learning settings (technological focus)
Rental equipment to enable hybrid teaching and learning settings
Clarification of the smooth integration of existing and third-party systems into the FHNW infrastructures
IT also provides advice on the conception, planning and implementation of digital or hybrid events such as conferences, exhibitions, special events and streaming requirements. General courses for introduction and training are announced via Inside.
Support: Helpdesk HGK
Monday - Friday
09:00 – 12:00
We are available by phone during opening hours at +41 61 228 44 55.
