Key IT information
(all schools except Basel Academy of Music and Basel Academy of Art and Design)
+41 61 228 50 50
it-support@fhnw.ch
Visitor portal
The visitor portal provides visitors and FHNW members with access to the internet. Follow the video tutorial or the following steps:
Connect to the visitor network
The visitor network is both wired and wireless:
- If you connect your device to the FHNW network by cable, you’ll automatically be assigned to the visitor network.
- If you connect via WiFi to the (SSID) network “fhnw-public”, you’ll land on the visitor network.
Landing page
If your browser doesn’t open automatically, start it manually: this will automatically redirect you to the landing page. Successful authentication means you now have access to the internet.
SMS account
- Enter your mobile number under “Internet SMS Login”, read and accept the terms of use and click on “Register”.
- You’ll receive an access code via SMS, which you should enter in the “Access code” field that appears.
- Click on “Register”.
- You’re now connected to the internet.
An account is created with your mobile number.
- This account is valid for 6 months, after which it’s disabled. Users must create a new account at the end of this period.
- Your device is automatically linked to this account. After the initial successful login, no further login is necessary.
- Up to two devices can be registered to this account. If a further device is registered to this account, the first registered device is removed and its internet access blocked.
You can end an active connection and delete the registration for a device (link only works within the guest network).
Changing the password
The password change tool suggests the best procedure for your device type and set-up.
Forgotten passwort
If you’ve forgotten your password, you can reset it.
About to start your studies and thinking about getting a laptop?
These schools have recommendations regarding laptops:
Students can take advantage of hardware and software offers from external suppliers. Microsoft offers students a free version of Office 365 for Windows and Mac. You can take advantage of this offer once you have an FHNW email address.
| FHNW Campus Brugg-Windisch | it-support@fhnw.ch | +41 61 228 50 50 |
|---|---|---|
| Campus Dreispitz, Basel | it-support.hgk@fhnw.ch | +41 61 228 44 55 |
| FHNW Campus Muttenz | it-support@fhnw.ch | +41 61 228 50 50 |
| FHNW Campus Olten | it-support@fhnw.ch | +41 61 228 50 50 |
| Basel Academy of Music FHNW | it-support.hsm@fhnw.ch | +41 61 264 57 75 |
| Peter Merian Haus, Basel | it-support@fhnw.ch | +41 61 228 50 50 |
| Obere Sternengasse, Solothurn | it-support@fhnw.ch | +41 61 228 50 50 |
In the digital age a reliable and up-to-date IT is the essential basis for our actions. That’s why the IT services of the FHNW are permanently in development, to offer optimal requirements for future-oriented work, studies and research.