since 01/2018
Head of School (Director), School of  Applied Psychology FHNW

since 04/2019
Member of the Scientific Advisory Board on safety and quality of care, Federal Office of Public Health

since 01/2019
Member of the ENSI Board, Brugg

01/2016–12/2018
Adjunct Professor for Patient Safety; Centre for Risk Management and Societal Safety; Department of Health Studies; University Stavanger, Norway

04/2014–11/2017
Director Institute for Patient Safety and (since 06/2014) Full Professor for Patient Safety, Faculty of Medicine, University Hospital Bonn, Germany

12/2010–03/2014
Associate Professor for Industrial Psychology and Human Factors (Swiss National Science Foundation-Professorship), Department of Psychology, University of Fribourg, Switzerland

10/2009–09/2010
Senior Research Fellow; Marie-Curie Intra-European Fellowship; Industrial Psychology Research Centre; School of Psychology; University of Aberdeen, Schottland

01/2008–06/2012
Committee Member, Swiss Federal Nuclear Safety Commission (KNS), Brugg, Switzerland

08/2003–10/2005
Post-doctoral Fellow; Department of Anesthesia; School of Medicine; Stanford University and VA Palo Alto, USA

Research positions at ETH Zurich
1998–2003 Researcher, Institute of Work Psychology, Department of Management and Production Science; 2005–2008 Senior Researcher and 2008–2009 Senior Lecturer Center for Organizational and Occupational Sciences, Department of Management, Technology, and Economics

2017
TeamSTEPPS Master Trainer, Agency for Healthcare Research and Quality

2014
Diploma of Advanced Studies (DAS) Didactics in Higher Education, University of Fribourg, Switzerland

2014
Certificate of Advanced Studies (CAS) Research Management, University of Bern, Switzerland

2008
Habilitation in Psychology; ETH Zurich, Switzerland

2002
Ph.D. in Psychology; University of Zurich, Switzerland

Studies of Psychology and Business Administration, Albert-Ludwigs-University Freiburg, Germany (Diploma in Psychology 1998)

Editorial boards

• Senior Editor Advances in Simulation since 2015
• Associate Editor BMC Health Services Research (2013-2018)

Scientific and professional societies

• German Psychological Society (DGPs)
• Human Factors and Ergonomics Society (HFES)
• Society in Europe for Simulation Applied to Medicine (SESAM); Member of the Scientific Committee since 2018
• Swiss Psychological Society (SGP)
• Swiss Society for Industrial and Organizational Psychology (SGAOP)

Awards

• Wilfried-Lorenz-Heath Services Research Award, German Network Health Services (DNVF) together with Saskia Huckels-Baumgart 2015
• Honorary Member of the Belgian Society of Anesthesia and Resuscitation since 2015

Improving quality and safety in rural acute care – redefining teamwork and patient centeredness in distributed teams

Rural health care systems face several challenges, such as great geographic distances between health care facilities and the professionals involved in patient care, lower volume of emergencies and less training opportunities than in urban hospitals. To provide high quality care in rural remote settings, telemedicine is a critical tool and probably the most commonly used eHealth service.

There is reason to believe that simulation based teamwork training has a great potential to improve the preparedness also of rural health care teams. However, there are large knowledge gaps regarding the effect of geographically distributed acute care teams on both patient involvement and on how teamwork can be optimised and trained. Therefore, this project aims to develop recommendations for creating safer and more patient centered rural acute care.

The aims of the project are to:

1. investigate how distributed teamwork affects patient participation compared to co-located teamwork, and to identify means for active patient participation supporting safer and more patient centered care in rural emergency settings
2. study how distributed teamwork in rural settings affects fundamental teamwork concepts
3. develop a framework for telemedicine supported teamwork in rural settings that can be used for development, training and research
4. explore how simulation-based teamwork training is perceived by the participants when using telemedicine to tailor such training to teamwork in the rural setting

Team: Prof. Dr. Tanja Manser

Project partners: Umeå University, Karolinska Institutet, Glesbygdsmedicinskt Centrum, Charles Darwin University, Sophiahemmet högskola

Duration: 01. September 2019 – 31. August 2022

List of publications on Research gate

Recent publications:

• Hammer, A., Wagner, A., Rieger, M. A. & Manser, T. on behalf of the WorkSafeMed Project Consortium (in press). Assessing the quality of medication documentation: Development and feasibility of the MediDocQ instrument for retrospective chart review in the hospital setting. BMJ Open.
• Bana, M., Ribi, K., Kropf-Staub, S., Zürcher, S., Näf, E., Manser, T., Bütikofer, L., Rintelen, F., Peters, S. & Eicher, M. (2019). Implementation of the Symptom Navi© Program for cancer patients in the Swiss outpatient setting: A study protocol for a cluster randomised pilot study (Symptom Navi© Pilot Study). BMJ Open, 9:e027942. doi: 10.1136/bmjopen-2018-027942.
• Bohmann, F. O., Kurka, N., du Mesnil de Rochemont, R., Gruber, K., Guenther, J., Rostek, P., Rai, H., Zickler, P., Ertl, M., Berlis, A., Poli, S., Mengel, A., Ringleb, P., Nagel, S., Pfaff, J., Wollenweber, F. A., Kellert, L., Herzberg, M., Köhler, L., Haeusler, K.G., Alegiani, A., Schubert, C., Brekenfeld, C., Doppler, C. E. J., Onur, Ö. A., Kabbasch, C., Manser, T. & Pfeilschifter, W. on behalf of  STREAM Trial investigators (2019). Simulation-based Training of the Rapid Evaluation and Management of Acute Stroke (STREAM) – a multicentric prospective interventional trial. Frontiers in Neurology, 10:969. https://doi.org/10.3389/fneur.2019.00969
• Dinius, J., Hammer, A., Manser, T., Bergelt, C., Kristion, L. & Körner, M. (2019). Piloting and evaluating feasibility of a training program to improve patient safety - a cluster randomized trial. Trials, 20, 386. doi: 10.1186/s13063-019-3448-7
  
• Bogdanovic, J., Petralito, S., Passerini, S., Sax, H., Manser, T. & Clack, L. (2019). Exploring healthcare providers’ mental models of the infection prevention “patient zone” - a concept mapping study. Antimicrobial Resistance & Infection Control, 8, 138. doi: 10.1186/s13756-019-0593-4
• Brösterhaus, M., Hammer, A., Kalina, S., Grau, S., Röth, A., Ashmawy, H., Groß, T., Binnebösel, M., Knoefel, W. & Manser, T. (2019). Applying the Global Trigger Tool in German hospitals. A pilot in surgery and neurosurgery. Journal of Patient Safety. doi: 10.1097/PTS.0000000000000576
• Brogaard, L., Kierkegaard, O., Hvidman, L., Roed Jensen, K., Musaeus, P., Uldbjerg, N., Manser, T. (2019). The importance of non-technical performance for teams managing postpartum hemorrhage. BJOG, 126, 1015–1023. doi: 10.1111/1471-0528.15655
• Gambashidze, N., Hammer, A. & Manser, T. (2019). Psychometric properties of the Georgian version of Hospital Survey on Patient Safety Culture. A cross-sectional study. BMJ Open, 9, e030972. doi:10.1136/bmjopen-2019-030972
• Gambashidze, N., Hammer, A., Wagner, A., Rieger, M. A., Brösterhaus, M., Van Vegten, A. & Manser, T. on behalf of the WorkSafeMed Consortium (2019). Influence of gender, profession and managerial function on clinicians’ perceptions of patient safety culture. A cross-national cross-sectional study. Journal of Patient Safety. doi: 10.1097/PTS.0000000000000585
• Hammerschmidt, J. & Manser, T. (2019). Nurses’ knowledge, behavior and compliance concerning infection prevention in nursing homes: individual and organizational influences. BMC Health Services Research, 19, 547. doi: 10.1186/s12913-019-4347-z
• Manser, T. & Ahne, T. (2019). Effektive Kommunikation in METs. In T. Koch, A. R. Heller & J. Schewe (Eds.). Medizinische Einsatzteams (pp. 179-188). Berlin: Springer.
• Manser, T. & Brühwieler, J. (2019). Feedback als Qualitätsinstrument / Le feed-back, un instrument en faveur de la qualité. Schweizerische Ärztezeitung / Bulletin des Méddines Suisses, 100(40), 1326-1328. doi: https://doi.org/10.4414/saez.2019.18241
  
• Monaca, C., Frings, J., Huckels-Baumgart, S., Müller, H. & Manser, T. (2019). Patienteneinbezug fördern – Entwicklung und Evaluation der Informationsbroschüre „Sicher im Krankenhaus - Ein Ratgeber für Patienten“. J. Loth & L. Hager (Hrsg.). Patient & Sicherheit. Neue Chancen durch Kompetenz und Kommunikation im Behandlungsprozess (pp. 133-152). Heidelberg: medhochzwei.
• Ree, E., Wiig, S., Manser, T. & Storm, M. (2019). How is patient involvement measured in patient centeredness scales for health professionals? A systematic review of their measurement properties and content. BMC Health Services Research, 19(1), 12. doi: 10.1186/s12913-018-3798-y
• Reine, E., Ræder, J., Manser, T., Cvancarova Småstuen, M. & Rustoen, T. (2019). Quality in Postoperative Patient Handover: Different Perceptions of Quality Between Transferring and Receiving Nurses. Journal of Nursing Care Quality, 34(1), E1-E7. doi: 10.1097/NCQ.0000000000000318
• Roed Jensen, K., Hvidman, L., Kierkegaard, O., Glise, H., Manser, T., Uldbjerg, N., Brogaard, L. (2019). Noise as a risk factor in the delivery room: A clinical study. PLoS One, 14(8):e0221860. doi: 10.1371/journal.pone.0221860
• Schmutz, J., Meier, L. & Manser, T. (2019). How effective is teamwork really? The relationship between teamwork and performance in healthcare teams: a systematic review and meta-analysis. BMJ Open, 9(9):e028280. doi: 10.1136/bmjopen-2018-028280
• Wagner, A., Rieger, M. A., Sturm, H., Manser, T., Hardt, J., Martus, P. & Hammer, A. (2019). Healthcare professional’s perspectives on working conditions, leadership and safety climate. BMC Health Services Research, 19, 53. doi: 10.1186/s12913-018-3862-7
• Waterson, P., Carman, E.-M., Manser, T. & Hammer, A. (2019). Hospital Survey on Patient Safety Culture (HSPSC): a systematic review of the psychometric properties of 62 international studies. BMJ Open, 9(9):e026896. doi: 10.1136/bmjopen-2018-026896
• Welp, A., Rothen, H. U., Massaroto, P. & Manser, T. (2019). Teamwork and Clinician Burnout in Swiss Intensive Care: The Predictive Role of Workload, and Demographic and Unit Characteristics. Swiss Medical Weekly, 149, w20033. doi: https://doi.org/10.4414/smw.2019.20033
  

Presentations 2019:

• Manser, T. Dream teams are made, not born: how to become a high performing team (keynote lecture). Network of Accredited Clinical Skills Centres of Europe (NASCE) scientific meeting, Stockholm, 26.-27.09.2019.
• Manser, T. Patient safety and non-technical skills (keynote lecture). Annual Meeting of the Scandinavian Society of Anaesthesiology and Intensive Care Medicine, Copenhagen, 30.08.2019.
• Manser, T. Speak up as a method to improve patient care. Annual Meeting of the Scandinavian Society of Anaesthesiology and Intensive Care Medicine, Copenhagen, 29.08.2019.
• Manser, T. Team talk to ensure safe patient care: Does one size fit all? (keynote lecture). 8th International Clinical Skills Conference, Prato, 19.-22.05.2019.
• Manser, T. Evidence of implementation of safety and quality interventions. Expert Workshop at the Swiss Federal office of Public Health, Berne, 20.03.2019.
• Manser, T. A human factors approach to teamwork and patient safety (keynote lecture). CARE4 International Scientific Nursing and Midwifery Congress, Leuwen, Belgium, 05.02.2019.