Successful implementation of databased services
Solutions for the optimal integration of people, technology and organization
Digitization, industry 4.0 and the corresponding digital technologies offer new possibilities for data-based services. Though the successful implementation of data-based services requires much more than new technologies. Only the overall optimization of the socio-technical system allows to reach the full advantage of the innovation potential of digital technologies.
This applied research examines how people, technology and organization can be integrated into a socio-technical network, in order to implement data-based services in a sustainable way. It is such a way only that the full potentials of digital technologies can be exploited.
The project established criteria for a functioning socio-technical network as a basis for developing concrete solutions for the optimal integration of people, technology and organization.
Lead and Team | Prof. Dr. Toni Wäfler (Lead), BSc Adrian Campos |
Funding | Innosuisse – Swiss Innovation Agency |
Collaboration | University of Applied Sciences of the Grisons, Procomm IT Concepts AG, Bizerba Busch AG, D ONE Solutions AG, Maagtechnic AG |
Duration | February 2019–January 2022 |
Deflorin, P., Scherrer, M., Havelka, A., Campos, A. & Wäfler, T. (2024). Datenbasierte Dienstleistungen nachhaltig umsetzen. Wiesbaden: Springer Gabler.
Campos, A., Waefler, T., Havelka, A. & Deflorin, P. (2022). Implementing data-based Services: A socio-technical model. Proceedings of the AHFE 2022 Conferences, July 24–28, 2022.
Deflorin, P., Campos, A., Ziegler, M., Havelka, A., & Wäfler, T. (2021). Knowledge and its role in the servitization process. Proceedings 28th IPDMC Innovation and Product Development Management Conference. online, June 6-8.2021.
Deflorin, Patricia; Havelka, Anina; Campos, Adrian; Wäfler, Toni (2022) : Methods Supporting a Shared Servitization Framework In: West, Shaun; Meierhofer, Jürg; Mangla, Utpal (Hg.): Smart Services Summit: Smart Services Supporting the New Normal: Proceedings: 4th Smart Services Summit: Zürich, 22. Oktober 2021: Cham: Springer International Publishing (Progress in IS), S. 159-168.
Deflorin, P., Havelka, A., Campos, A., & Waefler, T. (2022). Business model analysis and (design thinking) methods: underlying key dimensions for smart service development. 29th International EurOMA Conference 2022 - European Operations Management Association EurOMA, Berlin, Germany.