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      Standorte und KontaktBibliothek FHNWKarriere an der FHNWMedien
      Module
      Qualitäts- und Prozessmanagement

      Quality and Process Management

      Number
      qpmC
      ECTS
      3.0
      Level
      intermediate
      Overview
      Quality and process management form a cornerstone of computer science. In this module students acquire the basics of contemporary quality and process management. The following topics are covered:
      • Basic knowledge of process management
      • Basic knowledge of quality management
      • Process management as a management system
      • Design, visualization, communication and standardization of processes
      • Application for the purposes of quality assurance
      • Process review and compliance, performance indicators and evaluations
      • Continuous improvement process
      Learning Objectives
      The students
      • know the foundations of, prerequisites for, and success factors related to quality and process management
      • know the effects of quality assurance on products and services
      • can support customer-oriented process design, and set up and improve process-oriented management systems
      • can apply effective methods and instruments for process design and improvement in a goal-oriented manner
      Previous knowledge
      • Project Management (pmC)
      • Software Development Processes (sepC)
      • English level B2 (e.g. passed module ten1)
      Exam format
      Continuous assessment grade
      (German Version)

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