Theresa Schmiedel is a professor at the Institute of Information Systems at FHNW.
After her studies in economics at the University of Hohenheim, she did her PhD and habilitated at the University of Liechtenstein. Her research focuses on social phenomena in the information systems field, particularly on challenges related to culture when implementing social robots.

Theresa Schmiedel is a lecturer in business process management in Bachelor and Master programmes at FHNW.

Theresa Schmiedel focuses on social phenomena in information systems research. Core areas of her research comprise:

• IT-induced organisational change
• Social robots
• Cultural values in technology design
• Business process management
• Topic modelling

Refereed Journal / Conference Articles

• Schmiedel, T., Zhong, V. J., & Eyssel, F. (2023). Towards a Wave Approach for Value Sensitive Design in Social Robotics. Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction (HRI ’23), 592–596. https://doi.org/10.1145/3568294.3580154
• Zhong, V. J., Mürset, N., Jäger, J., & Schmiedel, T. (2022). Exploring variables that affect robot likeability. In 2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI ‘22) (pp. 1140-1145). IEEE.
• Zhong, V. & Schmiedel, T. (2021). A User-Centered Agile Approach to the Development of a Real-World Social Robot Application for Reception Areas. In Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction (HRI ’21). ACM, Virtual Conference, 5 pages.
  
• Zhong, V. & Schmiedel, T. (2021). A User-Centered Agile Approach to the Development of a Real-World Social Robot Application for Reception Areas. In Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction (HRI ’21 Companion). ACM, Virtual Conference, 5 pages.
• Sabbioni, G., Zhong, V. J., Jäger, J., & Schmiedel, T. (2021). May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research. In T. Ahram & R. Taiar (Eds.), Human Interaction, Emerging Technologies and Future Systems V (pp. 306–313). Springer International Publishing. https://doi.org/10.1007/978-3-030-85540-6_39
• vom Brocke, J., Baier, M. S., Schmiedel, T., Stelzl, K., Röglinger, M., & Wehking, C. (2021). Context-Aware Business Process Management. Business & Information Systems Engineering, 1-18.
• Zhong, V. J., Schmiedel, T., & Dornberger, R. (2019). Investigating the Effects of Gaze Behavior on the Perceived Delay of a Robot’s Response. Proceedings of the 2019 International Conference on Social Robotics (ICSR 2019), Springer's Lecture Notes in Artificial Intelligence (LNAI).
• Schmiedel, T., Recker, J., vom Brocke, J. (2019). The relation between BPM culture, BPM methods, and process performance: Evidence from quantitative field studies. Information & Management, accepted for publication.
• Zelt, S., Recker, J., Schmiedel, T. & vom Brocke, J. (2019). A theory of contingent business process management. Business Process Management Journal, accepted for publication.
• Wurm, B., Schmiedel, T., Mendling, J., & Fleig, C. (2018). Development of a measurement scale for business process standardization. Paper accepted at the 25th European Conference on Information Systems (ECIS), 23-28 June 2018, Portsmouth, UK.
• Schmiedel, T., Müller, O., & vom Brocke, J. (2018). Topic modeling as a strategy of inquiry in organizational research: A tutorial with an application example on organizational culture. Organizational Research Methods, accepted for publication.
• Zelt S., Recker J., Schmiedel T., vom Brocke J. (2018). Development and validation of an instrument to measure and manage organizational process variety. PLoS ONE 13(10).
• Zelt, S., Schmiedel, T., & vom Brocke, J. (2018). Understanding the nature of processes: An information-processing perspective. Business Process Management Journal, 24(1), 67-88.
• Spiegel, M., Schmiedel, T., & vom Brocke, J. (2017). What makes change harder – or easier. MIT Sloan Management Review, Spring 2017 Issue.
• Schmiedel, T., Müller, O., Debortoli, S., & vom Brocke, J. (2016). Identifying and quantifying cultural factors that matter to the IT workforce: An approach based on automated content analysis. Paper presented at the 24th European Conference on Information Systems (ECIS), 12-15 June 2016, Istanbul, Turkey.
• Kummer, T.-F., & Schmiedel, T. (2016). Reviewing the role of culture in strategic information systems research: A call for prescriptive theorizing on culture management. Communications of the Association of Information Systems, 38(5), 122-144.
• vom Brocke, J., Schmiedel, T., Simons, A., Schmid, A., Petry, M., & Baeck, C. (2016). From Local IT Needs to Global Process Transformation: Hilti's Customer Service Program. Business Process Management Journal, 22(3), 594-613.
• vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486-495.
• Gorbacheva, E., Stein, A., Schmiedel, T., & Müller, O. (2016). The role of gender in business process management competence supply. Business & Information Systems Engineering, 58(3), 213-231.
• Tumbas S., Schmiedel, T., & vom Brocke, J. (2015). Characterizing Multiple Institutional Logics for Innovation with Digital Technologies. Paper presented at the 48th Annual Hawaii International Conference on System Sciences (HICSS), 05-08 Jan 2015, Kauai, Hawaii.
• Gorbacheva, E., Stein, A., Schmiedel, T., & Müller, O. (2015). A gender perspective on business process management competences offered on professional online social networks. Paper presented at the 23rd European Conference on Information Systems (ECIS), 26-29 May 2015, Münster, Germany.
• Müller, O., Schmiedel, T., Gorbacheva, E., & vom Brocke, J. (2014). Towards a typology of business process management professionals: Identifying meaningful combinations of information system skills through latent semantic analysis. Enterprise Information Systems, 10(1), 50-80.
• Schmiedel, T. (2014). On the management of culture within business process management. Uporabna Informatika, 12(2), 68-75.
• vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). Ten Principles of Good Business Process Management. Business Process Management Journal, 20(4), 530-548.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2014). Development and validation of an instrument to measure organizational cultures‘ support of business process management. Information & Management, 51(1), 43-56.
• Tumbas, S., Schmiedel, T., Bringmann, M., & vom Brocke, J. (2013). Developing a BPM-supportive organizational culture: On the importance of contextual factors. Paper presented at the 21st European Conference on Information Systems (ECIS), 05 - 08 Jun 2013, Utrecht, Netherlands.
• Tumbas, S., & Schmiedel, T. (2013). Developing an Organizational Culture Supportive of Business Process Management. Paper presented at the 11. Internationale Tagung Wirtschaftsinformatik (WI), 27 Feb - 01 Mar 2013, Leipzig, Germany.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2013). Which cultural values matter to business process management? Results from a global Delphi study. Business Process Management Journal, 19(2), 292-317.
• vom Brocke, J., & Schmiedel, T. (2011). Towards a Conceptualisation of BPM Culture: Results from a Literature Review. Paper presented at the 15th Pacific Asia Conference on Information Systems (PACIS), 7-11 July 2011, Brisbane, Australia.
• vom Brocke, J., & Sinnl, T. (2011). Culture in business process management. A literature review. Business Process Management Journal, 17(2), 357-377.
• vom Brocke, J., & Sinnl, T. (2010). Applying the BPM-Culture-Model: The Hilti Case. Paper presented at the 21st Australasian Conference on Information Systems (ACIS), 1-3 Dec 2010, Brisbane, Australia.

Workshop Contributions

• Zhong, V. J., &Schmiedel, T.(2020) Leveraging Qualitative Usability Testing in An Agile Robot Application Development Process. 12th International Conference on Social Robotics, 14-16 Nov 2020, 1st Workshop on Enriching HRI Research with Qualitative Methods.

Journal Articles

• vom Brocke, J., Zelt, S., & Schmiedel, T. (2015). Considering Context in Business Process Management: The BPM Context Framework. BPTrends, Class Notes, November 2015, 1-12.
• Zelt, S., Schmiedel, T., & vom Brocke, J. (2014). Benchmarking cultural fitness for Business Process Management: On the need for a consideration of the nature of processes. 360° - The Business Transformation Journal, 4(12), 28-37.
• vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). 10 Principles of Good BPM. BPTrends, Class Notes, October 2014, 1-12.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2013). How fit is your organizational culture for business process management? 360° - The Business Transformation Journal, 2(6), 81.
• Schmiedel, T., vom Brocke, J., Uhl, A., & Zeitz, S. (2013). A global HR transformation: How a leading company leveraged the innovative power of IT. 360° - The Business Transformation Journal, 3(7), 56-65.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2012). Cultural fitness for business process management: What is it and what is it worth? The World Financial Review, November-December 2012, 21-24.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2012). Is Your Organizational Culture Fit for Business Process Management? BPTrends (May 2012), 1-5.
• vom Brocke, J., Petry, M., & Schmiedel, T. (2011). How Hilti Masters Transformation. 360° - The Business Transformation Journal, 1(1), 38-47.

Book Chapters

• Schmiedel, T., Jäger, J., & Zhong, V. J. (2020). Social Robots in Organizational Contexts: The Role of Culture and Future Research Needs. In R. Dornberger (Ed.), New Trends in Business Information Systems and Technology. Springer, forthcoming.
• vom Brocke, J., Fay, M., Schmiedel, T., Petry, M., Krause, F., & Teinzer, T. (2017). A journey of digital innovation and transformation: The case of Hilti. In G. Oswald & M. Kleinemeier (Eds.), Shaping the Digital Enterprise (pp. 237-251). Springer.
• Schmiedel, T., vom Brocke, J., & Recker, J. (2015). Culture in Business Process Management: How Cultural Values Determine BPM Success. In J. vom Brocke & M. Rosemann (Eds.), Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture (2 ed., Vol. 2, pp. 649-664). Berlin et al.: Springer.
• Schmiedel, T., & vom Brocke, J. (2015). Business process management: Potentials and challenges of driving innovation. In J. vom Brocke & T. Schmiedel (Eds.), BPM - Driving Innovation in a Digital World (pp. 3-16). Heidelberg: Springer.
• vom Brocke, J., Petry, M., Schmiedel, T., & Sonnenberg, C. (2015). How Organizational Culture Facilitates a Global BPM Project: The Case of Hilti. In J. vom Brocke & M. Rosemann (Eds.), Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture (2 ed., Vol. 2, pp. 693-741). Berlin: Springer.
• Schmiedel, T., & vom Brocke, J. (2014). Cultural values matter: The role of organizational culture in ECM. In J. vom Brocke & A. Simons (Eds.), Enterprise Content Management in Information Systems Research: Foundations and Cases (pp. 75-87). Berlin: Springer.
• Schmiedel, T., vom Brocke, J., & Uhl, A. (2014). Operational Excellence. In A. Uhl & L.A. Gollenia (Eds.), Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT (pp. 207-230). Surrey: Gower.
• Schmiedel, T., vom Brocke, J., Uhl, A., & Zeitz, S. (2013). A Global HR Transformation: How a Leading Company Leveraged the Innovative Power of IT. In A. Uhl & L. A. Gollenia (Eds.), Business Transformation Essentials. Case Studies and Articles (pp. 159-172): Gower.
• vom Brocke, J., Petry, M., & Schmiedel, T. (2013). How Hilti Masters Transformation. In A. Uhl & L. A. Gollenia (Eds.), Business Transformation Essentials. Case Studies and Articles (pp. 203-213): Gower.
• vom Brocke, J., Petry, M., Sinnl, T., Kristensen, B. Ø., & Sonnenberg, C. (2010). Global Processes and Data. The Culture Journey at Hilti Corporation. In J. vom Brocke & M. Rosemann (Eds.), Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture (Vol. 2, pp. 537-556). Berlin: Springer.
• Buß, E., & Sinnl, T. (2008). Management in der modernen Gesellschaft. In E. Buß (Ed.), Managementsoziologie. München: Oldenbourg.

Books

• vom Brocke, J. & Schmiedel, T. (Eds.) (2015). BPM - Driving Innovation in a Digital World. Heidelberg: Springer.
• Schmiedel, T. (2012). Understanding culture as a concept in business process management research. Dissertation. University of Liechtenstein, Vaduz.