Module description
- Service Controlling
(Dienstleistungs-Controlling)
| Number |
dlct
|
| ECTS | 3.0 |
| Aspiration Level | advanced |
| Learning objectives | The students are able - to select and operate suitable project controlling instruments and methods in various situations - to integrate any results of controlling processes within the ongoing project management and to continuously increase the quality of the project. - to initiate a service level management process and to plan its implementation. - to work out service level agreements as a moderator, coordinating suppliers and customers, periodically adapting and checking the degree of performance. |
| Summary | Project controlling Service level management |
| Previous knowledge | Conv. Accountancy Conv. Business administration Conv. Law / correspondence Cost Accounting Systems Controlling Legal Controlling Quality Management Organization Theory and Entrepreneurship Application Systems Information Management 1 |
| Performance assessment displayed module test | Semester grade |
| Date | 09/04/2013 / J. Lagemann |
Diese Seite teilen: